Emergency Communications Personnel Video Testing System
ECOMM National is an award-winning, revolutionary testing system designed for emergency communications with multiple-choice video simulations and computer administered tests. Candidates must listen, multi-task, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. ECOMM National is the first, and most comprehensive, full assessment package for identifying candidates who have the potential to be outstanding team members in an emergency communication center.
Benefits include:
- Improved Communication Center Functioning
- Improved Teamwork
- Lower Turnover
- Lower Stress
- Quick Scoring Turnaround
- Lower Adverse Impact
- Dimensional Score Reports
- Reduced Cost and Hiring Time
ECOMM National CallTaker Video Test
- Listening and Communications Skills
- Dealing with Difficult and Stressful Situations
- Multi-Tasking
- Analysis, Prioritization and Problem Solving
- Public Relations
- Internal Relations
- Responsibility for Officer Safety
- Team Relations
ECOMM National Recording Pertinent Information Test
- Multi-Tasking
- Recording Accuracy
- Attention to Detail
ECOMM National Dispatcher Test
- Multi-Tasking
- Analysis and Problem Solving
- Following Directions and Prioritization
Ergometrics' Tests are Fair, with lower adverse impact.
Content and criterion validation show a high correlation between scoring well on Ergometrics' tests and on-the-job success.
ECOMM National was developed to minimize impact on protected groups by focusing on the full range of critical skills, including teamwork and human interaction skills, rather than only on narrowly defined academic abilities. Job analysis data supplies strong evidence that good judgment and human interaction skills contribute significantly to an effective and safe operational environment.
ECOMM National tests for skills that are impossible to measure with common testing methods.
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