Customer service, in-person and by phone, defines an agency's public image. Public sector customers expect courteous, knowledgeable and professional interactions. Ergometrics' Diplomat Series is based on the skills and attitude needed to effectively perform a wide range of public contact work requiring professional customer relations. The Diplomat Series consists of three validated tests:
In addition to total score listings, tests in the Diplomat Series report candidate response patterns. These dimensional scores allow managers to better understand their candidates' strengths and weaknesses, and what kind of coaching and supervision they will need, if hired.
Diplomat Human Relations Video Test
Diplomat Human Relations Video Test simulates working in a public sector customer service job. It is an excellent test for any job where employees interact with the public, including counter work, client assistance and field work. Diplomat Human Relations Video Test covers:
Diplomat Phone Skills Video Test
Multi-tasking phone environments, including call centers, demand exemplary customer service skills while performing technical and analytic tasks, such as accessing computer files and making entries. Diplomat Phone Skills Video Test is specifically designed for these types of jobs and covers:
Diplomat Reading Test
Diplomat Series dimensional scores provide you with an analysis of candidate response patterns. Dimensional areas reported are:
Ergometrics' Tests are fair, with lower adverse impact.
Content and criterion validation show a high correlation between scoring well on Ergometrics' tests and on-the-job success.
PROMOTE! General Supervisory Exam is an extensively validated, modern test of supervisory potential with video and written components.
It was specifically designed for filling supervisory jobs and is applicable across a wide range of occupations and organizations, including supervision of:
The video component of PROMOTE! General Supervisor Exam uses simulations in an office setting to assess candidate ability to recognize performance issues and make appropriate judgments and inferences regarding an employee's job performance. This highly predictive component reaches across job classifications and adds substantially to information obtained in written format testing.
The written component of PROMOTE! General Supervisor Exam contains carefully constructed written test questions covering the most important dimensions of supervisory potential and performance. In addition to total scores, dimensional scores are provided in the following areas:
Ergometrics can create custom exams from assigned sources, including internal documents such as department SOP's.
Ergometrics' Office Skills Test Battery is designed to provide the flexibility needed to fill the full range of clerical and administrative support positions. It is based on extensive research and closely simulates critical tasks performed by support personnel in modern offices. The Office Skills Test Battery is contained in one machine scored test booklet. It is validated and consists of three primary components:
Applicant Job Match Questionnaire
Important work preferences, skills and experience are reported by candidates on the machine scanned test booklet and concisely summarized for your review. Dimensions covered include:
Office Skills Interview is designed to evaluate applicants’ style
and approach to work. The strategy of the interview is to
ask applicants what their references will say about their past
performance in the areas of attendance, work habits, personal
habits (only as they may interfere with work) and working with
others. This product provides interviewers with 20 detailed
Office Skills Testing Components: