 |
 |
|
|
|
|
 TM
|
|
|
|
Testing, Training and the Tight Labor Market
Labor shortages create intense competition for applicants. National research shows declining customer satisfaction in all service industries. One reason often cited is the ease with which employees can move from one job to another. Some of these problems amplify each other. For instance, the fact that aggressive social behavior is on the increase means that more such individuals will be present among transit operator applicants. Potential problems and the need for screening and drivers training are obvious.
Improving accuracy in selection helps a transit organization avoid potentially disastrous mistakes and also helps managers identify good applicants whom they may have otherwise missed. More sophisticated training helps managers respond to inevitable loosening of entry standards that must occur during near zero unemployment. START Testing and START Training addresses all those issues while saving money for your agency.
|
|
|
To Learn More about
START Training
Click Here
|
|
 START -
Drivers Training
Transit
training professionals know how to teach operators to
drive safely, but often often find it harder to effectively
add customer and internal relations skills into drivers training. Now
there is a dynamic new human relations training system
for fixed route and paratransit operators from
ERGOMETRICS, the originators of the Seattle Metro Test
and Passenger Relations Training. |
|
START Drivers Training
|
|
|
Other ERGOMETRICS products that you should look into:
START
Testing. START Training will be more effective if you've hired great operators to begin with. Click here for information about START Testing, a video-based test battery that identifies applicants with the human relations skills and driving judgment you need in a professional operator. A two part test, START People Sense can help you identify candidates who:
- Score high in customer relations and customer satisfaction.
- Get cooperation without being overly aggressive or unnecessarily controlling.
- Make good common sense decisions considering customer needs, time pressures, policy requirements and safety.
- Seek self improvement and show respect for co-workers.
The second part of START Testing, START Driving is a video-based test of driving judgment that simulates the multi-tasking environment of operating a transit vehicle. It identifies candidates who can:
- Concentrate on the road.
- Keep track of oncoming traffic and situations.
- Monitor mirrors.
- Listen and respond to radio transmissions, trainer instructions and onboard customers.
- Anticipate problems in turns, intersections and traffic.
How about public relations testing for your office staff? Look at
the Diplomat Series: Public Sector Customer Service Test. More and
more, government agencies are focusing on customer relations. With Diplomat,
you'll be able to look at a person's abilities in:
- Customer Relations
- Observation and Analysis
- Situational Judgment
- Responding Calmly to Frustrating Situations
- Teamwork
- Working with People from Diverse Backgrounds
Are you hiring clerical staff? Look at
ERGOMETRICS Office Skills Series. The Office Skills Series
tests for:
- Proofreading and Spelling
- Written Expression
- Checking
- Coding
- Filing
- Basic Math
- Business Math
|
|
|
|
