START, bus drivers test.

Transit Personnel Testing
& Training System

For START Training
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Example Video 1

You need bus drivers who provide excellent customer service and are positive and cooperative team members. The subtle emotional nuances of video testing is your best tool for identifying great operators you might miss using traditional testing methods.

You'll save time with this easy to administer test. Take advantage of ERGOMETRICS' 48 hour scoring turnaround.

START Testing will save your agency money. Validation studies show that the test dramatically lowers turnover by improving the match between the applicant and the job. You get better bus drivers in the bargain.

There are many affordable options for using START. Call (425-774-5700) or write to ERGOMETRICS for a free, no obligation video tape package that explains the advantages of the two part START Transit Personnel Testing & Training System.

START People Sense

Example Video 2

START People Sense is a completely new multiple choice video-based test of people skills from the designer of the original Seattle Metro Video Test. The updated content includes relations with customers, relations with supervisors and co-workers, and working with a diverse customer base including teenagers and paratransit customers. START People Sense can help you identify promising candidates who:

Score high in customer relations and customer satisfaction.

Get cooperation without being overly aggressive or unnecessarily controlling.

Make good common sense decisions considering customer needs, time pressures, policy requirements and safety.

Seek self improvement and show respect for co-workers.

START Driving

Example Video

START Driving is an innovative new video and animation-based test of driving judgment that simulates the multi-tasking environment of operating a transit vehicle. It identifies candidates who can:

Concentrate on the road.

Keep track of oncoming traffic and situations.

Monitor mirrors.

Listen and respond to radio transmissions, trainer instructions and onboard customers.

Anticipate problems in turns, intersections and traffic.

Easy Tests To Give

START Driving and START People Sense are video-based, machine scoreable and easy to administer. The tests can be given to groups or individuals. Both tests include all necessary instructions and background so that no transit experience is needed to answer the questions. Now transit organizations can take a close look at both driving judgment and people skills before making job offers. Even if there is a short supply of applicants in a given area, START People Sense and START Driving can help organizations avoid making costly hiring errors.

Tremendous Cost Savings

Example Video 3

START Driving and START People Sense identifies, and saves the expense of further testing candidates who are likely to have difficulty dealing with customers, other operators and supervisors.

Not hiring the wrong candidate can save thousands of dollars in liability and turnover costs. Hiring the best operators improves productivity and provides better candidates for promotion.

START People Sense and START Driving are surprisingly affordable!

Example Video 4

Priced in relation to the size of your organization, there are many affordable options for using START.
Call (425-774-5700) or write to ERGOMETRICS to find out how inexpensively you can begin testing candidates with the nations best video selection tool today. START is successfully used by small and large transit agencies. There is an agency near you that is using START Testing. Contact us about a client list.

Why Choose ERGOMETRICS?

ERGOMETRICS has designed the most comprehensive video testing programs in the nation. Each test is easy to administer, quick to score and goes far beyond simple aptitude tests. In addition, our tests are extensively and professionally validated. Follow-up research has shown our tests to be highly predictive of on the job performance as well as turnover and absenteeism. Contact ERGOMETRICS for a full START Validation Report. ERGOMETRICS' job simulation tests minimize adverse impact on protected groups and focus only on those skills required to do a good job. We provide complete documentation that conforms to all legal and professional standards for validation.

Other ERGOMETRICS products that you should look into:

START Training, Another part of the START System, START Training, is a dynamic video-based training package that focuses on customer and internal relations. START Training teaches operators:

How and why to make customers feel welcome.
How to communicate positively and solve problems in an outcome oriented way.
Why policies should be followed and how to make good decisions about exceptions.
How to manage operational realities such as time pressures.
How and why to establish appropriate, professional boundaries with customers.
How to avoid and curtail emotional escalation, power wars and other unsafe behavior.
How and when to seek assistance.
How to interact with supervisors and co-workers in a mature and positive way.

Are you hiring clerical staff? Look at ERGOMETRICS Office Skills Series. The Office Skills Series tests for:

Proofreading and Spelling
Written Expression
Checking
Coding
Filing
Basic Math
Business Math

Does your office staff need good public relations? Look at Diplomat: Public Sector Customer Service Video Test. More and more, government agencies are focusing on customer relations. With Diplomat, you'll be able to look at a person's abilities in:

Customer Relations
Observation and Analysis
Situational Judgment
Responding Calmly to Frustrating Situations
Teamwork
Working with People from Diverse Backgrounds

E-Comm: Emergency Communications Personnel Video Test, for call takers and dispatchers tests for skills that are impossible to assess using common testing methods.