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Transit Personnel
Video Training System
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START Training: the video-based training system that pays for itself in improved customer and internal relations.
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START Training
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Transit training professionals know how to teach operators to drive safely, but often find it harder to effectively train for customer and internal relations skills. Now there is a dynamic new human relations training system for fixed route and paratransit operators from ERGOMETRICS, the originators of the Seattle Metro Test and Passenger Relations Training. |
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Call (425-774-5700) or e-mail ERGOMETRICS and we'll send your organazation a free, no obligation video tape and package that demonstrates the advantages of START Training.
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Train Current Drivers and New Hires
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START Training is a video-based training package that can be used for new operators and for refresher training. It provides in-depth instruction designed to help operators understand the part they play in providing and promoting public transportation. START Training teaches operators:
- How and why to make customers feel welcome.
- How to communicate positively and solve problems in an outcome oriented way.
- Why policies should be followed and how to make good decisions about exceptions.
- How to manage operational realities such as time pressures.
- How and why to establish appropriate, professional boundaries with customers.
- How to avoid and curtail emotional escalation, power wars and other unsafe behavior.
- How and when to seek assistance.
- How to interact with supervisors and co-workers in a mature and positive way.
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A Complete Package
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START Training is a complete package for use by internal trainers. It comes with the video, instructor's guide, operator's booklet, overheads, quizzes and exercises. Start Training is fresh, entertaining and goes straight to the heart of issues in the modern transit environment.
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Why Choose ERGOMETRICS?
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Carla Swander and Oscar Spurlin of ERGOMETRICS have designed the most comprehensive job simulation programs in the nation. Our programs are intensively researched, elaborately produced and designed to provide trainers with the materials they need to give effective and memorable seminars. To date, hundreds of transit agencies are using START Training and START Testing.
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Other ERGOMETRICS products that you should look into:
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START Testing. START Training will be more effective if you've hired great operators to begin with. Click here for information about START Testing, a video-based test battery that identifies applicants with the human relations skills and driving judgment you need in a professional operator. A two part test, START People Sense can help you identify candidates who:
- Score high in customer relations and customer satisfaction.
- Get cooperation without being overly aggressive or unnecessarily controlling.
- Make good common sense decisions considering customer needs, time pressures, policy requirements and safety.
- Seek self improvement and show respect for co-workers.
The second part of START Testing, START Driving is a video-based test of driving judgment that simulates the multi-tasking environment of operating a transit vehicle. It identifies candidates who can:
- Concentrate on the road.
- Keep track of oncoming traffic and situations.
- Monitor mirrors.
- Listen and respond to radio transmissions, trainer instructions and onboard customers.
- Anticipate problems in turns, intersections and traffic.
Are you hiring clerical staff? Look at ERGOMETRICS Office Skills Series.The Office Skills Series tests for:
- Proofreading and Spelling
- Written Expression
- Checking
- Coding
- Filing
- Basic Math
- Business Math
How about public relations testing for your office staff? Look at the Diplomat Series: Public Sector Customer Service Test. More and more, government agencies are focusing on customer relations. With Diplomat, you'll be able to look at a person's abilities in:
- Customer Relations
- Observation and Analysis
- Situational Judgment
- Responding Calmly to Frustrating Situations
- Teamwork
- Working with People from Diverse Backgrounds
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