Other ERGOMETRICS products that you should look into:
START Training,
Another part of the START System, START Training, is a dynamic video-based training package that focuses on customer and internal relations. START Training teaches operators:
- How and why to make customers feel welcome.
- How to communicate positively and solve problems in an outcome oriented way.
- Why policies should be followed and how to make good decisions about exceptions.
- How to manage operational realities such as time pressures.
- How and why to establish appropriate, professional boundaries with customers.
- How to avoid and curtail emotional escalation, power wars and other unsafe behavior.
- How and when to seek assistance.
- How to interact with supervisors and co-workers in a mature and positive way.
Are you hiring clerical staff? Look at ERGOMETRICS Office Skills Series. The Office Skills Series tests for:
- Proofreading and Spelling
- Written Expression
- Checking
- Coding
- Filing
- Basic Math
- Business Math
Does your
office staff need good public relations? Look at
Diplomat: Public Sector Customer Service Video Test. More and more, government agencies are focusing on customer relations. With Diplomat, you'll be able to look at a person's abilities in:
- Customer Relations
- Observation and Analysis
- Situational Judgment
- Responding Calmly to Frustrating Situations
- Teamwork
- Working with People from Diverse Backgrounds
E-Comm: Emergency Communications Personnel Video Test, for call takers and dispatchers tests for skills that are impossible to assess using common testing methods.
- Listening and Communications Skills
- Dealing with Difficult and Stressful Situations
- Multi-tasking
- Analysis, Prioritizing and Problem Solving
- Recording Accuracy
- Public Relations
- Internal Relations
- Responsibility for Officer Safety
for call takers and dispatchers tests for skills that are impossible to assess using common testing methods.
- Listening and Communications Skills
- Dealing with Difficult and Stressful Situations
- Multi-tasking
- Analysis, Prioritizing and Problem Solving
- Recording Accuracy
- Public Relations
- Internal Relations
- Responsibility for Officer Safety
FrontLine:
Video Testing System for Law Enforcement. FrontLine accurately predicts a candidate's abilities in:
- Human Interaction
- Responding Calmly to Provocation
- Unbiased Enforcement
- Situational Judgment
- Ethics and Social Maturity
- Handling Authority
COVT, the
Correction Officer Video Test. COVT specifically assesses a person's abilities in:
- Situational Judgment
- Unbiased Enforcement of Rules
- Gaining Cooperation
- Human Interaction
- Handling Authority
- Social Maturity/Ethics
- Observation and Analysis
- Responding Calmly to Provocation
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