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Officer's Good Judgment
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Example Video 3
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Modern policing focuses on the community and the interaction of the officers with the citizens they serve. The increasing diversity of our communities calls for officers who are skilled in dealing appropriately with all kinds of people. According to hundreds of police specialists, truly outstanding officers are those who consistently use good judgment and human relation skills.
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FrontLine Assesses Skill in:
- Human Interaction
- Responding Calmly to Provocation
- Unbiased Enforcement
- Situational Judgment
- Ethics and Social Maturity
- Handling Authority
- Gaining Cooperation
- Observation and Analysis
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Report Writing and Reading
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The FrontLine system includes complementary tests for other important job skills. The video-based Incident Observation and Report Writing Test requires good observation skills, accurate reporting and basic writing competency. The FrontLine Reading Test uses materials simulated from actual police manuals and assesses competency to read at the minimum level required to do the job. By measuring responses in these critical areas, FrontLine is able to determine scientifically which applicants will likely become the best officers.
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Tremendous Cost Savings
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Example Video 4
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FrontLine identifies and saves you the expense of further testing candidates likely to have difficulty dealing with other officers, supervisors and the public.
You can save thousands of dollars in liability and turnover costs by not hiring the wrong candidate. Hiring the best candidates improves productivity and provides better candidates for promotion.
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CLICK HERE to find out about ERGOMETRICS' PROMOTE! Law Enforcement Supervisory Test.
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FrontLine by ERGOMETRICS is Surprisingly Affordable!
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Priced in relation to the size of your organization, there are many affordable options for using FrontLine. Call (425-774-5700) or write to ERGOMETRICS to find out how inexpensively you can begin testing candidates with the nation's best video selection tool today. FrontLine is successfully used by small rural sheriff departments and large urban police agencies. Contact us about a client list for FrontLine.
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Other ERGOMETRICS' products that you should look into:
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ECOMM: Emergency Communications Personnel Video Test for call takers and dispatcher. ECOMM tests for skills that are impossible to assess well using common testing methods.
- Listening and Communications Skills
- Dealing with Difficult and Stressful Situations
- Multi-tasking
- Analysis, Prioritizing and Problem Solving
- Recording Accuracy
- Public Relations
- Internal Relations
- Responsibility for Officer Safety
ERGOMETRICS' COVT, the Correction Officer Video Test specifically assesses a person's abilities in:
- Situational Judgment
- Unbiased Enforcement of Rules
- Gaining Cooperation
- Human Interaction
- Handling Authority
- Social Maturity/Ethics
- Observation and Analysis
- Responding Calmly to Provocation
Are you hiring clerical staff? Look at ERGOMETRICS Office Skills Series Test Battery. The Office Skills Series tests for:
- Proofreading and Spelling
- Written Expression
- Checking
- Coding
- Filing
- Basic Math
- Business Math
Do you need relations testing for your office staff? Look at the Diplomat Series: Public Sector Customer Service Test. More and more, government agencies are focusing on customer relations. With Diplomat, you'll be able to look at a person's abilities in:
- Customer Relations
- Observation and Analysis
- Situational Judgment
- Responding Calmly to Frustrating Situations
- Teamwork
- Working with People from Diverse Backgrounds
START
ERGOMETRICS is proud to present a suite of three new products for the transit industry. Two new video pre-employment tests, START People Sense and START Driving. And a video training program, START Training.
START People Sense is a completely new multiple choice video-based test of people skills from the designer of the original Seattle Metro Video Test. START People Sense can help you identify promising candidates who:
- Score high in customer relations and customer satisfaction.
- Get cooperation without being overly aggressive or unnecessarily controlling.
- Make good common sense decisions considering customer needs, time pressures, policy requirements and safety.
- Seek self improvement and show respect for co-workers.
START Driving is a video and animation-based test of driving judgment that simulates the multi-tasking environment of operating a transit vehicle. It identifies candidates who can:
- Concentrate on the road.
- Keep track of oncoming traffic and situations.
- Monitor mirrors.
- Listen and respond to radio transmissions, trainer instructions and onboard customers.
- Anticipate problems in turns, intersections and traffic.
START Training is a video-based training package that can be used for new operators and for refresher training. It provides in-depth instruction designed to help operators understand the part they play in providing and promoting public transportation. Start Training teaches operators:
- How and why to make customers feel welcome.
- How to communicate positively and solve problems in an outcome oriented way.
- Why policies should be followed and how to make good decisions about exceptions.
- How to manage operational realities such as time pressures.
- How and why to establish appropriate, professional boundaries with customers.
- How to avoid and curtail emotional escalation, power wars and other unsafe behavior.
- How and when to seek assistance.
- How to interact with supervisors and co-workers in a mature and positive way.
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