Bank Teller Tests

TellerTest tm
by ERGOMETRICS
System for Testing Customer Relations, Sales and Cash Handling Skills

For Information on the Computer Bank Teller Test Version - VirtualTeller, Click Here

Video Testing for Financial Institutions

TellerTest is the only screening tool of its kind that offers both a hands on skills test and a multiple choice video exam. When compared to more traditional bank teller tests, TellerTest more accurately predicts how an applicant will perform in the workplace.

Testing in a Tight Labor Market

Labor shortages create intense competition for applicants. National research shows declining customer satisfaction in all service industries. Improving accuracy in selection helps a financial institution avoid potentially disastrous mistakes and also helps managers identify good applicants whom they may have otherwise missed. TellerTest represents a breakthrough in helping personnel managers recognizing the very best talent in a shallow pool.

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Bank Teller Test

Part I: "Working with People"

Working With People is a video-based multiple-choice test with 34 scenarios that realistically place potential employees "on the job." Candidates must analyze each situation and make quick judgments about how they would respond.

Part II: "The Cash Handling Test"

The Cash Handling Test is a simulation of common transactions encountered by tellers. The test is self contained and simple to administer. Using a cash drawer with specially created money and checks, applicants perform basic money exchange activities.

Look at VirtualTeller -
The Computerized Bank Teller Test

Who should take this test?

The most efficient and effective way to use TellerTest and VirtualTeller is to test everyone who applies. These tests are designed to be the initial screening tool to identify those applicants who have outstanding technical and human relations skills. Screening out applicants prior to testing with TellerTest and VirtualTeller limits the possibility of finding people with good judgment and outstanding human relations skills and the cash handling skills necessary to perform the job well. These tests often identify superior candidates whom you would not have considered based solely on education and experience. Consequently, minorities or those from disadvantaged backgrounds benefit from the opportunity to demonstrate their abilities.

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Why is work simulation used for these tests?

Actually simulating critical job demands is a more powerful employment testing technique than either traditional paper and pencil tests or oral interviews. Simulation not only gives candidates a realistic job preview, but it ensures that the actual skills required for the job are directly measured by the test. A written test cannot possibly tell you very much about a person's cash handling or people handling skills.

Video is a practical job simulation medium for assessing human relations skills. Written and oral tests are dependent on the ability to completely describe situations with language. Not only is it impossible and impractical to describe the minute details of a situation, the question is dependent on each applicant's interpretation of what the scene is supposed to be. Video scenarios present exactly the same information to everyone, allow for careful staging of the events and the surrounding environment, and require applicants to observe and analyze the situation themselves. It is a realistic way to see how a person reacts to actual job situations before being hired and put on the job.