PROMOTE! Supervisory Test looks for abilities in:

Managing Staff Performance

Providing subordinates with timely and useful feedback on their work performance, discussing specific results. Recognizing and rewarding good performance. Setting goals for improvement. Motivating and involving employees.
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Discipline and Managing Difficult Employees

Taking action to improve substandard performance. Fair, treating all employees the same. Consistent, following union contract in application of disciplinary process. Taking a calm approach. Clearly communicating expectations. Listening to employee's side of story, getting all pertinent facts before acting.
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Managing Conflict

Handling conflict expeditiously by seeking common ground and redirecting conflict to problem-solving. Finding positive solutions to problems and following through in a timely manner. Listening and fully understanding all key facts prior to resolution of an issue. Clearly explaining rationale for decisions. Trying to provide win/win situations where nobody is going to lose face.
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Training/Career Development

Helping people to promote or move laterally into other departments. Supporting applications and interviewing. Developing staff so that they can be self sufficient. Helping staff establish career goals. Having people cross-trained to provide backups. Spending enough time with employees to be sure they know how to do the job.
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Staff Development/Delegation

Communicating team objectives in ways that create a strong sense of shared goals. Giving staff appropriately challenging assignments and the opportunity to grow. Involving staff in decision making and delegating responsibility whenever possible. Holding meetings and taking steps to keep staff fully informed.
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Interpersonal Relations with Staff and Customers

Being customer service oriented. Able to develop rapport with whomever he/she is dealing with. Gaining respect of subordinates. Modifying opinion when presented with new and relevant facts. Negotiating adeptly with individuals and groups over roles and resources, including customers and suppliers. Understanding and respecting cultural differences. Is a good resource, getting answers when you need them.
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Communication Skills

Treating employees and citizens with respect and common courtesy. Friendly and informative, able to talk to you about anything. Communicating the bigger picture to staff. Encouraging open and honest communications without fear of retribution. Listening actively. Giving clear concise instructions, getting to the point, etc. Communicating at appropriate level.
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Reliability/Integrity

Being dependable, committed and dedicated. Admitting personal mistakes, learning from them and moving on to correct the situation. Being honest with people. Taking ultimate responsibility for the problem (owning the problem) and the decisions. Following through when promises to do something. Good initiative; continually reaching for more responsibility. Promoting a safe workplace and safe environment for employees and customers. Being a positive role model in terms of compliance with organizational policies. Valuing diversity in the workplace, showing patience and understanding of differences.
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Working with Management

Including: Ownership of the whole organization, ownership into management. Not losing focus of what are department mission goals versus employee needs. Maintaining good relations with outside departments. Involving managers in problems as appropriate. Keeping them informed of key issues within the department. Building effective network with other supervisors and managers. Following chain of command. Continuously monitoring projects and keeping staff and management informed of progress.
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Managing Change

Including: Communicating strategic direction in a compelling way to others. Taking an honest and straightforward approach. Letting employees know why things are changing. Persuading others about positive opportunities. Modifying plans in response to changing conditions.
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Prioritization/Effective Use of Resources

Developing work schedules. Appropriately matching people, equipment and capital resources to meet demands. Handling the flow of paperwork and monitoring traffic so as not to get behind. Flexible and adaptive in handling day to day emergencies and contingencies.
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